Effective Date: August 11, 2026
Last Updated: August 11, 2026
Welcome to Azxenpromax Services ("Azxenpromax Services," "we," "us," or "our").
Azxenpromax Services operates an on-demand service platform that connects customers with professional service providers. Our service provider application allows service professionals to register, create and manage their profiles, receive service requests, communicate with customers, manage bookings, provide services, and track their earnings and activities.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, service provider application, and related services.
By registering for or using our services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our platform, we may collect the following categories of information.
When you register as a service provider, we may collect:
Full name
Mobile phone number
Email address
Password or authentication information
Profile photograph
Date of birth, where required
Address and service location
Professional category and subcategory
Skills, qualifications, experience, and services offered
Business information
Other information required to verify and operate your provider account
To maintain a trusted and secure service marketplace, we may request information necessary to verify your identity or eligibility to provide services.
This may include:
Government-issued identification documents
Business or professional documents
Profile photographs
Address verification information
Service-related certificates or licenses, where applicable
Verification information may be reviewed by us or by authorized service providers assisting us with verification.
Because Azxenpromax Services is an on-demand service platform, location information may be required to provide the service properly.
With your permission, we may collect:
Current or approximate device location
Service-provider location
Location associated with service requests
Location information while you are performing an active service
Location information used to calculate distance and service availability
Location information may be used to help match you with nearby service requests, provide navigation or distance information, improve service coordination, prevent fraud, and provide customers with relevant service status information.
You can manage location permissions through your device settings. Certain features may not function correctly if location access is disabled.
When you use the provider application, we may collect information about:
Services you provide
Service requests you accept or reject
Booking and appointment information
Service status
Service history
Customer interactions related to a booking
Earnings and commissions
Ratings and reviews
Cancellations and disputes
Availability and working status
This information helps us operate and improve the platform.
If you receive payments through our platform, we may collect or process information necessary to facilitate payments, withdrawals, refunds, commissions, and financial records.
Depending on the payment method, this may include:
Bank account information
Payment account information
Transaction information
Payment status
Withdrawal information
Tax or billing information where legally required
Where payments are processed through third-party payment providers, your payment information may be processed according to their respective privacy policies and security practices.
We do not necessarily store complete payment-card information on our own systems when payment processing is handled by an authorized third-party payment provider.
When you access our application or website, we may automatically collect certain technical information, including:
Device type
Operating system
Application version
IP address
Device identifiers
Browser information
Network information
Language and regional settings
Crash reports
Log information
Performance information
This information helps us maintain application security, troubleshoot problems, prevent abuse, and improve application performance.
We may use collected information for the following purposes:
Create and manage your provider account.
Verify your identity and provider information.
Connect you with customers requesting services.
Display your provider profile and available services.
Send service requests and booking notifications.
Provide location-based service matching.
Facilitate communication between customers and providers.
Process payments, withdrawals, commissions, and refunds.
Maintain service and transaction records.
Calculate distances, service availability, and applicable charges.
Process ratings, reviews, complaints, and disputes.
Detect and prevent fraud, abuse, unauthorized activity, and security threats.
Provide customer and technical support.
Send important account, booking, security, and service notifications.
Send promotional communications where permitted by applicable law.
Improve our application, website, services, and user experience.
Analyze usage and performance of our platform.
Comply with applicable laws, regulations, legal processes, and governmental requests.
Protect the rights, property, safety, and security of Azxenpromax Services, our customers, providers, and other users.
We do not sell your personal information for money.
However, we may share information where necessary to operate the platform.
When you accept or perform a service, certain information may be made available to the relevant customer, such as:
Your name
Profile photograph
Services offered
Professional information
Ratings and reviews
Relevant service status
Approximate or real-time location when required for an active service
The information displayed may depend on the service and functionality being used.
We may share information with trusted third-party companies that provide services such as:
Cloud hosting
Database infrastructure
Payment processing
SMS and OTP services
Email delivery
Push notifications
Maps and location services
Analytics
Application monitoring
Customer support
Identity verification
Security and fraud prevention
These providers are permitted to process information only as necessary to provide services to us or as otherwise permitted by law.
We may disclose information if reasonably necessary to:
Comply with applicable law
Respond to lawful requests
Comply with court orders or legal processes
Protect against fraud or security threats
Enforce our terms and policies
Protect the safety and rights of users or other individuals
If Azxenpromax Services is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
Location is an important part of our on-demand service platform.
The provider application may use location information to:
Identify nearby service requests
Match providers with customers
Estimate travel distance
Support navigation
Provide service status
Improve customer and provider safety
Verify service-related activity
Help prevent fraudulent activity
Where technically supported and legally permitted, location may be collected while the application is actively being used for an ongoing service.
We do not intend to use location information for purposes unrelated to operating, securing, improving, or supporting the service platform.
We may communicate with you through:
Push notifications
SMS
Phone calls
In-app notifications
In-app communication features
These communications may relate to account verification, service requests, bookings, cancellations, payments, security, support, or other service-related matters.
You may receive essential service communications even if you opt out of promotional communications.
Our website may use cookies and similar technologies to:
Maintain website functionality
Remember preferences
Improve user experience
Understand website usage
Analyze performance
Improve security
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
Access controls
Authentication mechanisms
Secure communication technologies
Server and application security
Monitoring and logging
Data protection procedures
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
We retain personal information for as long as reasonably necessary to:
Maintain your account
Provide our services
Complete transactions
Maintain business and financial records
Resolve disputes
Prevent fraud and abuse
Comply with legal and regulatory obligations
Enforce agreements and policies
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Withdraw consent where processing is based on consent
Object to certain processing activities
Request information about how your personal information is used
Some requests may be subject to legal or contractual limitations.
To exercise applicable rights, contact us using the details provided below.
You may request deletion of your Azxenpromax Services provider account by contacting us.
Upon receiving a valid deletion request, we may delete or anonymize information associated with your account where legally and operationally permitted.
Certain information may need to be retained for legitimate purposes, including:
Legal compliance
Financial and tax records
Fraud prevention
Dispute resolution
Security
Enforcement of agreements
Deleting your account may prevent you from accessing certain services or historical information.
Our provider platform is intended for individuals who are legally eligible to provide services and create an account.
We do not knowingly collect personal information from children who are not legally permitted to use our services.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Our application or website may contain links to or integrations with third-party services.
Third-party services operate independently and may have their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party services that we do not control.
We encourage you to review the privacy policies of third-party services before providing information to them.
Depending on the technology providers and infrastructure used to operate our platform, your information may be processed or stored in locations outside your state or country.
Where required by applicable law, we will take appropriate measures for such transfers and processing.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
Your continued use of our services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.
Azxenpromax Services
Email: azxenpromaxservices@gmail.com
Phone: +91 79755 59434
Location: Bangalore, India
For privacy-related requests, please include sufficient information for us to identify your account and understand your request.
By using the Azxenpromax Services website or service provider application, registering as a service provider, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described above, where consent is required by applicable law.
© 2026 Azxenpromax Services. All Rights Reserved.
